Thank you for choosing VAIRKKO as your HR or Learning Management Solution. Below is a compilation of frequently asked questions we have heard from valued clients just like you. Should you have a question that is not included below please never hesitate to reach out to one of our dedicated billing representatives as they are always willing and happy to help. You can reach them by email at billing@vairkko.com or contact our support center at 888-290-0671 and select option # 3.
Q: When can I expect to receive an Invoice?
A: Invoices are sent the date you sign up with VAIRKKO. For example, if you signed up on the 10th of the month you will receive an invoice the 10th of every month going forward if you elected for monthly payments. For annual payments, you will receive an annual invoice 30 days prior to the date you initially signed up the following year(s).
Q: How can I pay my Invoice?
A: Invoices can be paid by Check, Credit Card, or DEBIT ACH. We currently do not accept Credit ACH.
Q: Why is my Invoice more this time?
A: Typically your recurring invoices will remain the same unless any of the following occurred:
- Additional products/services were purchased between billing cycles
- Additional product licenses were purchased between billing cycles
Q: Where do I need to mail my payment?
A: 13200 Strickland Road
Suite 114-233
Raleigh, NC 27613 USA
Q: Is there an additional charge for debit or credit card payments?
A: No, we do not charge extra for debit or credit card payments. You can pay your invoices by credit card by clicking on the PAY NOW button located on your electronic invoice which would have been delivered to your team via email.
Q: What happens if I don’t pay my bill?
A: 45 days past the due date a “Late Payment” banner will be displayed within your VAIRKKO platform and a late payment email will be sent to your System Administrators, this banner will remain active until your bill is brought current. At 60 days past the due date, you will be unable to access your VAIRKKO platform and a second email will be sent advising Administrators that the account is suspended until the past due amount is paid.
Q: I have a question about my account? Who should I contact?
A: For billing related questions:
- Our billing department at billing@vairkko.com or by phone at 888-290-0671 option 3
For all other account related questions:
- The sales team member who initially assisted you and your team with product demonstrations/quotes. This person is referred to as your CRM.
For Support Related Questions:
-
Email support@vairkko.com or contact them direct at 888-290-0671 option 2
Q: Where can I find VAIRKKO’s latest w9?
A: A copy of our w9 can be found at https://orders.vairkko.com/w9